Hosting & Care, priced plainly.

You need hosting somewhere — every website does. A care plan is optional and only worth paying for if nobody in-house is applying updates, taking backups and watching for problems. If you have someone doing that, hosting alone is enough.

It depends on the care plan. Starter and Basic take monthly backups, Business takes weekly, and Custom takes daily. If your site changes often or takes orders, the more frequent the backup, the less work you lose when something goes wrong — which is worth weighing when choosing a plan.

Changes to what is already there — prices, photos, text, staff, opening hours, a new blog post. New pages, redesigns and new functionality are project work and get quoted separately. If a request is bigger than your plan's hours, we tell you before doing it, not after.

Hours are allocated per month and reset each month. If you consistently do not use them, you are on the wrong plan and we will say so — moving you down a tier is a better outcome than quietly billing you for time you never use.

Imunify360 is a server firewall that blocks malicious traffic and scans for malware before it reaches your site. LiteSpeed is the web server software, and it serves WordPress pages considerably faster than the older setups most budget hosts still run. Both come with every hosting package.

Yes, in either direction, and there is no penalty for moving down. Businesses often start on Starter care and move up once they realise how often they actually want changes made — or move down after a busy launch period settles.

No. Hosting and care are month to month and you can stop whenever you like. The site, the domain and the data stay yours, and we hand over a full copy to whoever takes it on next.