Read our detailed terms and conditions to gain insights into our policies. Ensure you are well-informed for a secure and enjoyable experience on our site.
By accessing this website, requesting a quotation, approving work in writing, or making any payment to SynthX Media, you agree to these Terms & Conditions (“Terms”).
“Client / you” means the person or entity purchasing services from SynthX Media.
“Agency / we / us” means SynthX Media.
“Scope of Work (SOW)” means the deliverables, inclusions, exclusions, timelines, and fees specified in a quotation/proposal/invoice.
“Deliverables” means the outputs we produce (e.g., website, designs, content, ads, etc.).
“Revision round” means one consolidated set of edits for a specific deliverable.
If documents conflict, the order is:
Signed quotation/proposal/SOW (or written approval), then
These Terms, then
Any schedules/appendices, then
Emails/messages.
You agree not to misuse the website, attempt unauthorised access, introduce malware, scrape content, or do anything that could harm the site or its users. We may restrict access if we suspect abuse.
All website content (text, design, branding) belongs to SynthX Media or its licensors and may not be reused without written permission.
Work is delivered according to the SOW on your quotation.
Anything not listed in the SOW is out of scope.
Out-of-scope requests are handled via a Change Request (additional quote or hourly billing).
We may pause work until a Change Request is approved in writing.
You are responsible for:
Supplying content, images, brand assets, and logins on time and in the requested format.
Ensuring you have the rights to use all content you provide.
Reviewing and approving proofs carefully (spelling, numbers, pricing, contact details, links, legal claims, etc.).
Providing feedback in writing, consolidated per revision round.
Delays in content or approvals will shift delivery timelines.
Deposit: Unless stated otherwise, projects require a 50% deposit before work is scheduled and begins.
Final payment: The balance is due before final handover, admin access, source files, go-live (where applicable), or delivery of final assets.
Late payment: Overdue amounts may attract a late fee of 5% per 30 days (or the maximum permitted by law).
Non-payment: We may suspend services/work until the account is up to date.
Deposits reserve capacity and initial work; they are non-refundable to the extent permitted by law.
If you cancel after work has started, you agree to pay for work completed up to the cancellation date.
Cancellation charges will be calculated as the greater of:
the deposit already paid, or
hours worked × the agreed hourly rate, or
the stage-of-completion fee (if stated in your quotation).
If you become unresponsive for 30+ days, the project may be treated as abandoned, closed, and amounts paid may be retained to cover reserved capacity and work performed.
Included revision rounds are stated in your quotation.
A revision round is one consolidated list of changes for a specific deliverable.
Additional revisions are billed or quoted separately.
Once you approve/sign off, further changes are treated as a Change Request.
Timelines are estimates based on timely content delivery and approvals from you.
If you are unresponsive for 7 days, we may reallocate resources and reschedule your project.
Delivery dates move when delays are caused by missing content, late feedback, or scope changes.
Ownership transfers on full payment of all fees due.
Until paid in full, all work (including drafts and concepts) remains the property of SynthX Media.
We retain ownership of our internal methods, templates, libraries, tooling, and reusable components.
Unless you request confidentiality in writing before the project starts, you allow us to display completed work (or screenshots/short excerpts) in our portfolio and marketing.
Projects may involve third-party services (hosting providers, plugin vendors, stock libraries, payment gateways, printers, etc.).
Third-party costs (subscriptions/licences/stock/media spend) are your responsibility unless the quotation states otherwise.
We are not liable for third-party failures, outages, or policy changes.
Typical process: onboarding/brief → design concept → revisions → approval → build → testing → final payment → go-live → handover.
You must supply final website content (text, images, products/services info) and approve layouts before we build/launch.
You are responsible for checking accuracy and legal compliance of your website content and claims.
WordPress uses themes/plugins (including third-party components). Some functionality is limited by available tools unless custom development is scoped and quoted.
Plugin licences/subscriptions are your responsibility unless included in your maintenance plan.
If “Basic SEO” is included, it generally covers metadata setup, indexation basics, and SEO-friendly structure. We do not guarantee rankings, traffic, or lead volume, as these depend on competition, content, budget, and ongoing marketing.
We test on common modern browsers/devices. Perfect rendering across every device/version/third-party app is not guaranteed.
After final payment, we provide agreed handover items (e.g., admin access, basic training notes, and/or credentials as specified in the quotation). Once handed over, you are responsible for changes you make unless you are on a maintenance SLA.
Where we arrange hosting, the hosting platform is operated by third-party infrastructure providers. We do not guarantee uninterrupted uptime and are not liable for provider outages, network failures, or force majeure events.
Backups are:
Best-effort unless explicitly included in your SLA, and
subject to the retention/frequency stated in your package or SLA.
No website can be guaranteed “hack-proof.” Security depends on updates, passwords, plugins, server policies, and user behaviour. If you want proactive monitoring/updates, you need an active maintenance SLA.
We may suspend services for non-payment or unacceptable use (spam, malware, illegal content, torrents, proxies, etc.) to protect infrastructure and other clients.
Support hours (unless otherwise agreed):
Monday–Thursday: 08:30–17:00
Friday: 08:30–16:00
Saturday: 08:00–12:00
Closed Sundays and public holidays
Meetings must be scheduled. On-site meetings are billed at R400/hour unless included in your package.
If you require confidentiality (NDA-level sensitivity), you must notify us in writing before work begins. Both parties agree to keep confidential information confidential, except where disclosure is required by law.
We process personal information in line with South African POPIA principles. Where we implement forms, tracking, or mailing tools, you remain responsible for ensuring your website has appropriate privacy disclosures and consent mechanisms (e.g., privacy policy, cookie policy, opt-ins), unless you have contracted us to provide them.
To the maximum extent permitted by law:
We are not liable for indirect or consequential damages (lost profits, lost data, business interruption).
Our total liability for any claim is limited to the amount you paid us for the specific service that gave rise to the claim (unless law requires otherwise).
You indemnify SynthX Media against claims arising from:
content you supply,
unlawful or infringing material,
misuse of your website/accounts, and
third-party disputes not caused by our proven negligence.
We may update these Terms from time to time by posting the revised version on our website with an updated effective date. Terms applicable to an active project are those in effect on the date you accepted the quotation (unless both parties agree otherwise in writing).
These Terms are governed by the laws of the Republic of South Africa. The parties will attempt to resolve disputes in good faith before escalating to formal proceedings.
Questions about these Terms can be sent to: [email protected]
Customer satisfaction is a primary goal for our company.
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