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Self-Help Guide

Set up your email on iPhone

A quick walkthrough to get your SynthX Media email working on your iPhone or iPad. It takes about five minutes. Have your email address and password ready.

Before you start

Wherever you see mail.yourdomain.co.za below, swap in your own domain. For example, if your email is [email protected], your server becomes mail.acme.co.za. This is the single most common thing people miss.

Step by step

These steps use the built-in Apple Mail app, which comes with every iPhone and iPad.

  1. Open Settings, scroll down to Mail, then tap Accounts. On older iOS versions this may be listed as "Passwords & Accounts" or "Mail, Contacts, Calendars".
  2. Tap "Add Account", then choose "Other" at the bottom of the list. Do not pick iCloud, Google, or Outlook.com. Your SynthX email is a standard account.
  3. Tap "Add Mail Account" and fill in your name, your full email address, your password, and a description such as "Work Email". Tap Next.
  4. Select the IMAP tab at the top of the next screen. IMAP keeps your mail synced across your phone and computer. Recommended for most people.
  5. Under "Incoming Mail Server", enter the host name, username, and password from the card below.
  6. Under "Outgoing Mail Server", enter the same host name, username, and password. iPhone labels the outgoing username and password as "Optional". They are not. Leave them blank and your email will not send.
  7. Tap Next. Your iPhone verifies the connection, which can take a minute. Then tap Save. You're done.

If it says the connection failed

Tap Save anyway when prompted, then go to Settings → Mail → Accounts, tap your new account, then Advanced, and check the ports match the cards below. This fixes it nine times out of ten.

Your mail server settings

Tap Copy on any value to grab it without typos.

Incoming mail

IMAP
Host Name mail.yourdomain.co.za
Port 993 SSL / TLS
Username Your full email address
Password Your email password

Outgoing mail

SMTP
Host Name mail.yourdomain.co.za
Port 465 SSL
Username Your full email address
Authentication Enabled
Using a different setup? Some setups accept port 110 (POP3, no SSL) for incoming and port 587 (no SSL) for outgoing. Where possible, stick with the secure ports above.

Still stuck?

No problem. Message us on WhatsApp and we'll get your email working. Tell us which device you're on and where you got stuck.

Chat to us on WhatsApp

Not on WhatsApp? Email us at [email protected]